Gaya APA

Wirtz, Jochen, Lovelock, Christopher.. (2016). Services Marketing : People, Technology, Strategy. 8th Ed. . New Jersey: World Scientific.

Gaya Chicago

Wirtz, Jochen, Lovelock, Christopher.. Services Marketing : People, Technology, Strategy. 8th Ed.. New Jersey: World Scientific, 2016. Text.

Gaya MLA

Wirtz, Jochen, Lovelock, Christopher.. Services Marketing : People, Technology, Strategy. 8th Ed.. New Jersey: World Scientific, 2016. Text.

Gaya Turabian

Wirtz, Jochen, Lovelock, Christopher.. Services Marketing : People, Technology, Strategy. 8th Ed.. New Jersey: World Scientific, 2016. Print.