Gaya APA
Reichheld, Fredrik F.. (1996).
The loyalty effect : the hidden force behind growth, profits, and lasting value .
Canada:
Bain & Company.
Gaya Chicago
Reichheld, Fredrik F..
The loyalty effect : the hidden force behind growth, profits, and lasting value.
Canada:
Bain & Company,
1996.
Text.
Gaya MLA
Reichheld, Fredrik F..
The loyalty effect : the hidden force behind growth, profits, and lasting value.
Canada:
Bain & Company,
1996.
Text.
Gaya Turabian
Reichheld, Fredrik F..
The loyalty effect : the hidden force behind growth, profits, and lasting value.
Canada:
Bain & Company,
1996.
Print.