Gaya APA
Fitzsimmons, Mona J.. (2006).
Service management : operations, strategy, and information Technology. 5th.ed. (ed.5).
s.l.:
McGraw Hill.
Gaya Chicago
Fitzsimmons, Mona J..
Service management : operations, strategy, and information Technology. 5th.ed..
ed.5
s.l.:
McGraw Hill,
2006.
CD-ROM.
Gaya MLA
Fitzsimmons, Mona J..
Service management : operations, strategy, and information Technology. 5th.ed..
ed.5
s.l.:
McGraw Hill,
2006.
CD-ROM.
Gaya Turabian
Fitzsimmons, Mona J..
Service management : operations, strategy, and information Technology. 5th.ed..
ed.5
s.l.:
McGraw Hill,
2006.
CD-ROM.