Gaya APA

Brown , Stanley A.. (1995). What customers value most : how to achieve business transformation by focusing on processes that touch your customers . San Francisco: John Wiley & Sons.

Gaya Chicago

Brown , Stanley A.. What customers value most : how to achieve business transformation by focusing on processes that touch your customers. San Francisco: John Wiley & Sons, 1995. Text.

Gaya MLA

Brown , Stanley A.. What customers value most : how to achieve business transformation by focusing on processes that touch your customers. San Francisco: John Wiley & Sons, 1995. Text.

Gaya Turabian

Brown , Stanley A.. What customers value most : how to achieve business transformation by focusing on processes that touch your customers. San Francisco: John Wiley & Sons, 1995. Print.