Gaya APA

Chang, Zeph Yun, Yeong, Wee Yeong, Loh, Lawrence. (1996). The quest for global quality : a manifestation of total quality management by Singapore airlines. . Singapore: Addison-Wesley Publishing.

Gaya Chicago

Chang, Zeph Yun, Yeong, Wee Yeong, Loh, Lawrence. The quest for global quality : a manifestation of total quality management by Singapore airlines.. Singapore: Addison-Wesley Publishing, 1996. Text.

Gaya MLA

Chang, Zeph Yun, Yeong, Wee Yeong, Loh, Lawrence. The quest for global quality : a manifestation of total quality management by Singapore airlines.. Singapore: Addison-Wesley Publishing, 1996. Text.

Gaya Turabian

Chang, Zeph Yun, Yeong, Wee Yeong, Loh, Lawrence. The quest for global quality : a manifestation of total quality management by Singapore airlines.. Singapore: Addison-Wesley Publishing, 1996. Print.