Gaya APA
Fitzsimmons, James A., Fitzsimmons, Mona J.. (2008).
Service Management: Operations, Strategy, Information Technology. (6th.ed.).
Boston:
McGraw Hill.
Gaya Chicago
Fitzsimmons, James A., Fitzsimmons, Mona J..
Service Management: Operations, Strategy, Information Technology..
6th.ed.
Boston:
McGraw Hill,
2008.
Text.
Gaya MLA
Fitzsimmons, James A., Fitzsimmons, Mona J..
Service Management: Operations, Strategy, Information Technology..
6th.ed.
Boston:
McGraw Hill,
2008.
Text.
Gaya Turabian
Fitzsimmons, James A., Fitzsimmons, Mona J..
Service Management: Operations, Strategy, Information Technology..
6th.ed.
Boston:
McGraw Hill,
2008.
Print.