Gaya APA

Cassara, Lou. (2004). From selling to serving : the essence of client creation. . Chicago: Dearborn Trade Publishing.

Gaya Chicago

Cassara, Lou. From selling to serving : the essence of client creation.. Chicago: Dearborn Trade Publishing, 2004. Text.

Gaya MLA

Cassara, Lou. From selling to serving : the essence of client creation.. Chicago: Dearborn Trade Publishing, 2004. Text.

Gaya Turabian

Cassara, Lou. From selling to serving : the essence of client creation.. Chicago: Dearborn Trade Publishing, 2004. Print.