Gaya APA
Payne, Adrian.. (2005).
Handbook of CRM: Achieving Excellence in Customer Management .
Massachusetts:
Academic Press.
Gaya Chicago
Payne, Adrian..
Handbook of CRM: Achieving Excellence in Customer Management.
Massachusetts:
Academic Press,
2005.
Text.
Gaya MLA
Payne, Adrian..
Handbook of CRM: Achieving Excellence in Customer Management.
Massachusetts:
Academic Press,
2005.
Text.
Gaya Turabian
Payne, Adrian..
Handbook of CRM: Achieving Excellence in Customer Management.
Massachusetts:
Academic Press,
2005.
Print.