Quality is just the beginning :

10775 227 10 Quality is just the beginning : managing for total responsiveness Levit, Steve Primary Author mixed material 0070375925 New York McGraw Hill 1994 Sistem Pengendalian Manajemen : Pengukuran Kinerja, Evaluasi dan Insentif. Edisi 3 Merchant, Kenneth A Primary Author Der Stede, Wim A. Van. Additional Author mixed material 9789790614482 Jakarta Salemba Empat 2014 The new business of banking : transforming challenges into opportunities in today's service marketplace Bollenbacher, George M. Primary Author mixed material 1557387716 Chicago Irwin 1995 Active total return management of fixed-income portofolios Fabozzi, Frank J. Additional Author Dattatreya, Ravi E. Primary Author mixed material 1557385653 Chicago Irwin 1995 Analysis for financial management, 7th ed. Higgins, Robert C. Primary Author mixed material 007253656X New York McGraw Hill 2003 Financial institutions management, 4th ed. Saunders, Anthony Primary Author Cornet, Marcia Millon Additional Author mixed material 0071233040 New York McGraw Hill 2003 Kebijakan moneter dan perbankan Soedrajat, Setyo Primary Author mixed material Jakarta Ayoedya 1998 Hukum perusahaan Indonesia (aspek hukum dalam ekonomi), bagian 1 Kansil, C.S.T. Primary Author mixed material 9794082287 Jakarta Pradnya Paramita 1995 Dasar-dasar pemasaran jilid 2, edisi 5 Kotler, Philip Primary Author Armstrong, Gary Additional Author mixed material 979808134X Jakarta Intermedia 1992 Principles of corporate finance, 4th ed. Brealey, Richard A. Primary Author Myers, Stewart C. Additional Author mixed material 007007563 New York McGraw Hill 1991