Customer relationship management, fifth edition : concepts, applications, and…

This highly regarded textbook provides the definitive account of Customer Relationship Management (CRM) concepts, applications, and technologies, focusing on how companies can create and maintain m…

Best face forward ; why companies must improve their service interfaces with …

Edisi

-

ISBN/ISSN

0-87584-867-2

Deskripsi Fisik

xxi, 262p.; 25cm.

Judul Seri

-

No. Panggil

REF 658.812 RAY b

Supply Chain Management : strategy, planning, and operations, 3rd ed.

Edisi

3rd ed.

ISBN/ISSN

0-13-202345-8

Deskripsi Fisik

548 p. : ill. : 28 cm

Judul Seri

-

No. Panggil

658.7 CHO s

Handbook of CRM: Achieving Excellence in Customer Management

Edisi

-

ISBN/ISSN

978-07506-6437-0

Deskripsi Fisik

-

Judul Seri

-

No. Panggil

658.8 PAY h

Manajemen hubungan pelanggan

Edisi

-

ISBN/ISSN

978-979-3323-03-9

Deskripsi Fisik

xxii, 432p.; 25cm.

Judul Seri

-

No. Panggil

658.8 BUT m

Customer Relationship Management (Manajemen Hubungan Pelanggan):Concepts and …

Edisi

-

ISBN/ISSN

978-979-3323-03-9

Deskripsi Fisik

xxii, 432 p. ; 24, 5 cm

Judul Seri

-

No. Panggil

658.812 BUT c

Principles of customer relationship management

Edisi

-

ISBN/ISSN

0-324-32238-0

Deskripsi Fisik

xvi, 511p.; 26cm.

Judul Seri

-

No. Panggil

658.12 BAR p

Customer service for bank personnel

Edisi

-

ISBN/ISSN

-

Deskripsi Fisik

vii, 108 p. ; 26 cm (PB)

Judul Seri

-

No. Panggil

658.812 TEN c

From selling to serving : the essence of client creation.

Edisi

-

ISBN/ISSN

-

Deskripsi Fisik

xxii, 240p.; 24cm.

Judul Seri

-

No. Panggil

658.8 CAS f

The loyalty effect : the hidden force behind growth, profits, and lasting value

Edisi

-

ISBN/ISSN

0-87584-448-0

Deskripsi Fisik

xii, 322 p. : 24 cm. (HC)

Judul Seri

-

No. Panggil

658.4 REI l