Gaya APA
Crosby, Philip B.. (1984).
Quality without tears : the art of hassle-free management .
New York:
McGraw Hill.
Gaya Chicago
Crosby, Philip B..
Quality without tears : the art of hassle-free management.
New York:
McGraw Hill,
1984.
Text.
Gaya MLA
Crosby, Philip B..
Quality without tears : the art of hassle-free management.
New York:
McGraw Hill,
1984.
Text.
Gaya Turabian
Crosby, Philip B..
Quality without tears : the art of hassle-free management.
New York:
McGraw Hill,
1984.
Print.