Gaya APA
Fitzsmmons, James A., Fitzsimmons, Mona J.. (2006).
Service management : Operations, strategy, information technology. 5th.ed. (ed.5).
Boston:
McGraw Hill.
Gaya Chicago
Fitzsmmons, James A., Fitzsimmons, Mona J..
Service management : Operations, strategy, information technology. 5th.ed..
ed.5
Boston:
McGraw Hill,
2006.
Text.
Gaya MLA
Fitzsmmons, James A., Fitzsimmons, Mona J..
Service management : Operations, strategy, information technology. 5th.ed..
ed.5
Boston:
McGraw Hill,
2006.
Text.
Gaya Turabian
Fitzsmmons, James A., Fitzsimmons, Mona J..
Service management : Operations, strategy, information technology. 5th.ed..
ed.5
Boston:
McGraw Hill,
2006.
Print.