Gaya APA
Tjiptono, Fandy, Anastasia, Diana. (2003).
Total Quality Management, 5th ed. (edisi revisi) (5 th. ed.).
Yogyakarta:
Andi Publisher.
Gaya Chicago
Tjiptono, Fandy, Anastasia, Diana.
Total Quality Management, 5th ed. (edisi revisi).
5 th. ed.
Yogyakarta:
Andi Publisher,
2003.
Text.
Gaya MLA
Tjiptono, Fandy, Anastasia, Diana.
Total Quality Management, 5th ed. (edisi revisi).
5 th. ed.
Yogyakarta:
Andi Publisher,
2003.
Text.
Gaya Turabian
Tjiptono, Fandy, Anastasia, Diana.
Total Quality Management, 5th ed. (edisi revisi).
5 th. ed.
Yogyakarta:
Andi Publisher,
2003.
Print.