Gaya APA
Zeithaml, Valarie A., Bitner, Mary Jo, Gremler, Dwayne D.. (2006).
Services Marketing : integrating customer focus across the firm, 4th ed. (4th ed.).
Boston:
Irwin.
Gaya Chicago
Zeithaml, Valarie A., Bitner, Mary Jo, Gremler, Dwayne D..
Services Marketing : integrating customer focus across the firm, 4th ed..
4th ed.
Boston:
Irwin,
2006.
Text.
Gaya MLA
Zeithaml, Valarie A., Bitner, Mary Jo, Gremler, Dwayne D..
Services Marketing : integrating customer focus across the firm, 4th ed..
4th ed.
Boston:
Irwin,
2006.
Text.
Gaya Turabian
Zeithaml, Valarie A., Bitner, Mary Jo, Gremler, Dwayne D..
Services Marketing : integrating customer focus across the firm, 4th ed..
4th ed.
Boston:
Irwin,
2006.
Print.