Gaya APA
Gronroos, Christian. (2007).
Service Management and Marketing : customer management in service competition, 3rd ed. .
Yogyakarta:
John Wiley & Sons.
Gaya Chicago
Gronroos, Christian.
Service Management and Marketing : customer management in service competition, 3rd ed..
Yogyakarta:
John Wiley & Sons,
2007.
Text.
Gaya MLA
Gronroos, Christian.
Service Management and Marketing : customer management in service competition, 3rd ed..
Yogyakarta:
John Wiley & Sons,
2007.
Text.
Gaya Turabian
Gronroos, Christian.
Service Management and Marketing : customer management in service competition, 3rd ed..
Yogyakarta:
John Wiley & Sons,
2007.
Print.