Gaya APA
Zeithaml, Valarie A., Bitner, Mary Jo, Gremier, Dwayne D.. (2009).
Service Marketing : Integrating Customer Focus Across the Firm. (5th.ed.).
Boston:
McGraw Hill.
Gaya Chicago
Zeithaml, Valarie A., Bitner, Mary Jo, Gremier, Dwayne D..
Service Marketing : Integrating Customer Focus Across the Firm..
5th.ed.
Boston:
McGraw Hill,
2009.
Text.
Gaya MLA
Zeithaml, Valarie A., Bitner, Mary Jo, Gremier, Dwayne D..
Service Marketing : Integrating Customer Focus Across the Firm..
5th.ed.
Boston:
McGraw Hill,
2009.
Text.
Gaya Turabian
Zeithaml, Valarie A., Bitner, Mary Jo, Gremier, Dwayne D..
Service Marketing : Integrating Customer Focus Across the Firm..
5th.ed.
Boston:
McGraw Hill,
2009.
Print.