Text

Upaya Perbaikan Pasokan Air Bersih: Studi Kasus pada PDAM Kabupaten Malang, Indonesia.

---

The Objective of this study is to analyze the customer satisfaction for the provision of water supply by PDAM Regency (Kabupaten) Malang, in East Java. It also analyze the effectiveness of repairing water services the customers behavior based on variety of characteristics. Logistic regression is applied to estimate customers satisfactions.

Result of the study indicate that larger portion of customers are (around 77 percent) satisfied by the services they received. In general, the satisfied customers are those who have the clean and fast-running water supply. On the other hand, the unsatisfied customers are those with small debit of water. Customers who consumed large amount of water considered that the tariff is relatively cheap. It is suspected that differential in household income has important effect on water consumption. Supply of water service is considered the same as the other public services. Logit analysis found that the frequency of problem occurrence and reduction of billing error have significant effect on customers satisfaction.

---

Ketersediaan

Tidak ada salinan data

Informasi Detail

Judul Seri

-

No. Panggil

EKUBANK/ Vol. 02, Juli 2008; hal. 17-24

Penerbit

Jakarta : STEKPI., 2008

Deskripsi Fisik

-

Bahasa

Indonesia

ISBN/ISSN

8544131

Klasifikasi

NONE

Tipe Isi

-

Tipe Media

-

Tipe Pembawa

-

Edisi

-

Subjek

-

Info Detail Spesifik

-

Pernyataan Tanggungjawab

-

Versi lain/terkait

Lampiran Berkas

Komentar

---

Anda harus masuk sebelum memberikan komentar