<?xml version="1.0" encoding="UTF-8" ?>
<modsCollection xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://www.loc.gov/mods/v3" xmlns:slims="http://slims.web.id" xsi:schemaLocation="http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-3.xsd">
 <slims:resultInfo>
  <slims:modsResultNum>15</slims:modsResultNum>
  <slims:modsResultPage>1</slims:modsResultPage>
  <slims:modsResultShowed>10</slims:modsResultShowed>
 </slims:resultInfo>
 <mods version="3.3" ID="1025">
  <titleInfo>
   <title>Customer service for bank personnel</title>
  </titleInfo>
  <name type="personal" authority="">
   <namePart>Tenenbaum, David</namePart>
   <role>
    <roleTerm type="text">Primary Author</roleTerm>
   </role>
  </name>
  <typeOfResource collection="yes">mixed material</typeOfResource>
  <identifier type="isbn"></identifier>
  <originInfo>
   <place>
    <placeTerm type="text">Washington, D.C.</placeTerm>
    <publisher>American Bankers Association</publisher>
    <dateIssued>1989</dateIssued>
   </place>
  </originInfo>
 </mods>
 <mods version="3.3" ID="14977">
  <titleInfo>
   <title>Customer relationship management, fifth edition :</title>
   <subTitle>concepts, applications, and technologies</subTitle>
  </titleInfo>
  <name type="personal" authority="">
   <namePart>Buttle, Francis</namePart>
   <role>
    <roleTerm type="text">Additional Author</roleTerm>
   </role>
  </name>
  <name type="personal" authority="">
   <namePart>Prior, D. Daniel</namePart>
   <role>
    <roleTerm type="text">Primary Author</roleTerm>
   </role>
  </name>
  <name type="personal" authority="">
   <namePart>Maklan, Stan</namePart>
   <role>
    <roleTerm type="text">Additional Author</roleTerm>
   </role>
  </name>
  <typeOfResource collection="yes">mixed material</typeOfResource>
  <identifier type="isbn">9781032247441</identifier>
  <originInfo>
   <place>
    <placeTerm type="text">New York</placeTerm>
    <publisher>Routledge</publisher>
    <dateIssued>2024</dateIssued>
   </place>
  </originInfo>
  <slims:image>819YvjQRjQL._AC_UF1000%2C1000_QL80_.jpg.jpg</slims:image>
 </mods>
 <mods version="3.3" ID="2633">
  <titleInfo>
   <title>Best face forward ; why companies must improve their service interfaces with customers.</title>
  </titleInfo>
  <name type="personal" authority="">
   <namePart>Rayport, Jeffrey F.</namePart>
   <role>
    <roleTerm type="text">Primary Author</roleTerm>
   </role>
  </name>
  <name type="personal" authority="">
   <namePart>Jaworski, Bernard J.</namePart>
   <role>
    <roleTerm type="text">Additional Author</roleTerm>
   </role>
  </name>
  <typeOfResource collection="yes">mixed material</typeOfResource>
  <identifier type="isbn">0875848672</identifier>
  <originInfo>
   <place>
    <placeTerm type="text">Boston</placeTerm>
    <publisher>Harvard Business Publishing</publisher>
    <dateIssued>2005</dateIssued>
   </place>
  </originInfo>
 </mods>
 <mods version="3.3" ID="3019">
  <titleInfo>
   <title>Supply Chain Management :</title>
   <subTitle>strategy, planning, and operations, 3rd ed.</subTitle>
  </titleInfo>
  <name type="personal" authority="">
   <namePart>Chopra, Sunil</namePart>
   <role>
    <roleTerm type="text">Primary Author</roleTerm>
   </role>
  </name>
  <name type="personal" authority="">
   <namePart>Meindl, Peter</namePart>
   <role>
    <roleTerm type="text">Additional Author</roleTerm>
   </role>
  </name>
  <typeOfResource collection="yes">mixed material</typeOfResource>
  <identifier type="isbn">0132023458</identifier>
  <originInfo>
   <place>
    <placeTerm type="text">New Jersey</placeTerm>
    <publisher>Pearson</publisher>
    <dateIssued>2007</dateIssued>
   </place>
  </originInfo>
 </mods>
 <mods version="3.3" ID="9925">
  <titleInfo>
   <title>Handbook of CRM:</title>
   <subTitle>Achieving Excellence in Customer Management</subTitle>
  </titleInfo>
  <name type="personal" authority="">
   <namePart>Payne, Adrian.</namePart>
   <role>
    <roleTerm type="text">Primary Author</roleTerm>
   </role>
  </name>
  <typeOfResource collection="yes">mixed material</typeOfResource>
  <identifier type="isbn">9780750664370</identifier>
  <originInfo>
   <place>
    <placeTerm type="text">Massachusetts</placeTerm>
    <publisher>Academic Press</publisher>
    <dateIssued>2005</dateIssued>
   </place>
  </originInfo>
 </mods>
 <mods version="3.3" ID="3425">
  <titleInfo>
   <title>Manajemen hubungan pelanggan</title>
  </titleInfo>
  <name type="personal" authority="">
   <namePart>Buttle, Francis</namePart>
   <role>
    <roleTerm type="text">Primary Author</roleTerm>
   </role>
  </name>
  <name type="personal" authority="">
   <namePart>Subiyanto, Arief</namePart>
   <role>
    <roleTerm type="text">Additional Author</roleTerm>
   </role>
  </name>
  <typeOfResource collection="yes">mixed material</typeOfResource>
  <identifier type="isbn">9789793323039</identifier>
  <originInfo>
   <place>
    <placeTerm type="text">Jakarta</placeTerm>
    <publisher>Bayumedia</publisher>
    <dateIssued>2007</dateIssued>
   </place>
  </originInfo>
 </mods>
 <mods version="3.3" ID="7689">
  <titleInfo>
   <title>Customer Relationship Management (Manajemen Hubungan Pelanggan):</title>
   <subTitle>Concepts and Tools.</subTitle>
  </titleInfo>
  <name type="personal" authority="">
   <namePart>Buttle, Francis.</namePart>
   <role>
    <roleTerm type="text">Primary Author</roleTerm>
   </role>
  </name>
  <typeOfResource collection="yes">mixed material</typeOfResource>
  <identifier type="isbn">9789793323039</identifier>
  <originInfo>
   <place>
    <placeTerm type="text">Jakarta</placeTerm>
    <publisher>Bayumedia</publisher>
    <dateIssued>2007</dateIssued>
   </place>
  </originInfo>
 </mods>
 <mods version="3.3" ID="3331">
  <titleInfo>
   <title>Principles of customer relationship management</title>
  </titleInfo>
  <name type="personal" authority="">
   <namePart>Baran, Roger J</namePart>
   <role>
    <roleTerm type="text">Primary Author</roleTerm>
   </role>
  </name>
  <name type="personal" authority="">
   <namePart>Galka, Rober J.</namePart>
   <role>
    <roleTerm type="text">Additional Author</roleTerm>
   </role>
  </name>
  <name type="personal" authority="">
   <namePart>Strunk, Daniel P.</namePart>
   <role>
    <roleTerm type="text">Editor</roleTerm>
   </role>
  </name>
  <typeOfResource collection="yes">mixed material</typeOfResource>
  <identifier type="isbn">0324322380</identifier>
  <originInfo>
   <place>
    <placeTerm type="text">s.l.</placeTerm>
    <publisher>Thomson-South-Western</publisher>
    <dateIssued>2008</dateIssued>
   </place>
  </originInfo>
 </mods>
 <mods version="3.3" ID="7131">
  <titleInfo>
   <title>From selling to serving :</title>
   <subTitle>the essence of client creation.</subTitle>
  </titleInfo>
  <name type="personal" authority="">
   <namePart>Cassara, Lou</namePart>
   <role>
    <roleTerm type="text">Primary Author</roleTerm>
   </role>
  </name>
  <typeOfResource collection="yes">mixed material</typeOfResource>
  <identifier type="isbn"></identifier>
  <originInfo>
   <place>
    <placeTerm type="text">Chicago</placeTerm>
    <publisher>Dearborn Trade Publishing</publisher>
    <dateIssued>2004</dateIssued>
   </place>
  </originInfo>
 </mods>
 <mods version="3.3" ID="1360">
  <titleInfo>
   <title>The loyalty effect :</title>
   <subTitle>the hidden force behind growth, profits, and lasting value</subTitle>
  </titleInfo>
  <name type="personal" authority="">
   <namePart>Reichheld, Fredrik F.</namePart>
   <role>
    <roleTerm type="text">Primary Author</roleTerm>
   </role>
  </name>
  <typeOfResource collection="yes">mixed material</typeOfResource>
  <identifier type="isbn">0875844480</identifier>
  <originInfo>
   <place>
    <placeTerm type="text">Canada</placeTerm>
    <publisher>Bain &amp; Company, Inc.</publisher>
    <dateIssued>1996</dateIssued>
   </place>
  </originInfo>
 </mods>
</modsCollection>
