10 1 10 Tenenbaum, David Primary Author mixed material Washington, D.C. American Bankers Association 1989 People, Technology, Strategy. 8th Ed. Wirtz, Jochen Primary Author Lovelock, Christopher. Additional Author mixed material 9781944659011 New Jersey World Scientific 2016 inegrating Customer Focus Across the Firm, 7th ed. Zeithaml, Valarie A. Primary Author Bitner, Mary Jo Additional Author Gremler, Dwayne D. Editor mixed material 9781260083521 New York McGraw Hill 2018 customer management in service competition, 3rd ed. Gronroos, Christian Primary Author mixed material 9780470028629 Yogyakarta John Wiley & Sons 2007 integrating customer focus across the firm, 3rd ed. Zeithaml, Valarie A. Primary Author Bitner, Mary Jo Additional Author mixed material 0071199144 New York McGraw Hill 2003 Integrating Customer Focus Across the Firm. Zeithaml, Valarie A. Primary Author Bitner, Mary Jo Additional Author Gremier Editor Dwayne D. Translator mixed material 9780071263931 Boston 12345 2009 integrating customer focus across the firm, 4th ed. Zeithaml, Valarie A. Primary Author Bitner, Mary Jo Additional Author Gremler, Dwayne D. Editor mixed material 0071244964 Boston Irwin 2006 Achieving Excellence in Customer Management Payne, Adrian. Primary Author mixed material 9780750664370 Massachusetts Academic Press 2005 the complete guide to selling mutual funds, annuities and other free-based investment products Gackle, Merlin Primary Author mixed material 1557387028 Illinois Probus Publishing Company 1994 a strategic perspective, 2nd ed. Kasper, Hans Primary Author Helsdingen, Piet Van Additional Author Gabbott, Mark Editor mixed material 0470091169 New Jersey John Wiley &Sons 2006