12 1 10 Gretz, Karl F. Primary Author Drozdeck, Steven R. Additional Author mixed material 0130834459 New York New York Institute of Finance 1990 principles and practices Russell, Frederic A. Primary Author mixed material 0070543658 New York 1111 1988 Henry, Porter Primary Author mixed material 0814476880 New York Amacom 1987 Customer for Life through Servive. 13th.ed. Charles M. Futrell Primary Author mixed material 9781259060554 New York 12345 2014 Pederson,Carlton A Primary Author Wright, Milburn D Additional Author Weizt, Barton Editor mixed material 0256030219 Illinois Irwin 1984 Cara Mempengaruhi Emosi dan Perilaku Prospek Agar Lebih Mudah Percaya dan Membeli. Johanes, Lim Primary Author mixed material 9792226656 Jakarta Gramedia Pustaka Utama 2007 Bettger, Frank Primary Author mixed material 0134239709 New York 1983 Brownstone, David M. Primary Author Franck, Irene M. Additional Author mixed material 081447683X New York Amacom 1987 Storholm, Gordon Primary Author Kaufman, Louis C. Additional Author mixed material 013709924X New Jersey Prentice Hall 1985 the essence of client creation. Cassara, Lou Primary Author mixed material Chicago Dearborn Trade Publishing 2004