11 1 10 People, Technology, Strategy. 8th Ed. Wirtz, Jochen Primary Author Lovelock, Christopher. Additional Author mixed material 9781944659011 New Jersey World Scientific 2016 inegrating Customer Focus Across the Firm, 7th ed. Zeithaml, Valarie A. Primary Author Bitner, Mary Jo Additional Author Gremler, Dwayne D. Editor mixed material 9781260083521 New York McGraw Hill 2018 customer management in service competition, 3rd ed. Gronroos, Christian Primary Author mixed material 9780470028629 Yogyakarta John Wiley & Sons 2007 integrating customer focus across the firm, 3rd ed. Zeithaml, Valarie A. Primary Author Bitner, Mary Jo Additional Author mixed material 0071199144 New York McGraw Hill 2003 Lovelock, Christopher H. Primary Author Wirtz, Jochen Additional Author Keh, Hean Tat Editor Lu, Xiongwen Translator mixed material 0131275372 Singapore pren 2005 Integrating Customer Focus Across the Firm. Zeithaml, Valarie A. Primary Author Bitner, Mary Jo Additional Author Gremier Editor Dwayne D. Translator mixed material 9780071263931 Boston 12345 2009 People, Technology, Strategy. 7th Ed. Lovelock, Christopher Primary Author Wirtz, Jochen. Additional Author mixed material 9780273756064 London Pearson 2011 people, technology, strategy, 6th ed. Lovelock, Christopher H. Primary Author Wirtz, Jochen Additional Author mixed material 0132056763 New Jersey Pearson 2007 Concepts, Strategies & Cases. Hoffman, K. Douglas Primary Author Bateson, John E.G. Additional Author mixed material 0324422830 Mason Thomson-South-Western 2006 integrating customer focus across the firm, 4th ed. Zeithaml, Valarie A. Primary Author Bitner, Mary Jo Additional Author Gremler, Dwayne D. Editor mixed material 0071244964 Boston Irwin 2006